Refund policy – TING Shop
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Refund policy

If you are a consumer within the meaning of § 13 BGB (German Civil Code), i.e. you are making the purchase for purposes that are predominantly neither commercial nor self-employed, you have a right of withdrawal in accordance with the following provisions.


Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods.


To exercise your right of withdrawal, you must inform us


Company: Colosseum Books

Address: Marktplatz 6, 52388 Nörvenich, Germany

Email: info@colosseum-books.de


by means of a clear statement (e.g., a letter sent by post, fax, or email) of your decision to withdraw from this contract. You can use the attached sample withdrawal form for this purpose, but this is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period expires.


Consequences of withdrawal


If you withdraw from this contract, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we receive notification of your withdrawal from this contract. We will use the same means of payment for this refund as you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund.

We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us or to ... immediately and in any case no later than fourteen days from the day on which you notify us of the withdrawal from this contract. The deadline is met if you send the goods before the expiry of the fourteen-day period.

You shall bear the direct costs of returning the goods.

You shall only be liable for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing their condition, properties, and functionality.

Sample cancellation form

If you wish to cancel the contract, please fill out this form and return it to us.

To
Colosseum Books
Marktplatz 6, 52388 Nörvenich
info@colosseum-books.de

I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*):
Ordered on (*)/received on (*)
Name of consumer(s):
Address of consumer(s):

Signature of consumer(s) (only for paper notifications)
Date

(*) Delete as applicable.

End of cancellation policy

(1) The right of cancellation does not apply to the delivery of goods that are not prefabricated
and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer (e.g. T-shirts with your photo and name), for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery, or for the delivery of audio or video recordings or computer software in sealed packaging if the seal has been removed after delivery.

(2) Please avoid damage and contamination. Please return the goods to us in their original packaging with all accessories and packaging components, if possible. Use protective outer packaging if necessary. If you do not have the original packaging, please use suitable packaging to protect the goods from damage during transport in order to avoid claims for damages due to damage resulting from inadequate packaging.

(3) Please note that the modalities mentioned in paragraphs 2 and 3 above are not a prerequisite for the effective exercise of the right of withdrawal.

Transport damage

(1) If goods are delivered with obvious transport damage, please report such defects immediately to the delivery agent and contact us as soon as possible.

(2) Failure to make a complaint or contact us has no consequences for your statutory warranty rights. However, you help us to assert our own claims against the carrier or transport insurance company.

 

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